Support

Something not working, or a price read wrong? Email randallallis1@gmail.com and include the currency and, if you can, a screenshot.

Where does my rate come from?

From you. When you exchange cash, tap + and enter what you handed over and what you got back, using the totals on your receipt after fees. True Cost works out the rate from those two amounts, so every fee and markup is already included.

What is the “typical bank rate” suggestion?

If you fill in only one amount, the other field suggests a figure at today's market rate less 3%, roughly what a bank or exchange counter charges. It is only a guide. Tap Use to accept it, or type the real amount from your receipt.

Scan Prices didn't find a price

Get closer so the prices fill more of the photo, hold the phone straight on, and avoid glare. Scanning looks for prices in the currency of the rate you have open, so open the right rate first. Pinch to zoom if labels are crowded.

A number was converted that isn't a price

The scanner skips times, dates, phone numbers and quantities, but unusual layouts can still fool it. Tap Show to hide the labels and read the original, and let us know so it can be fixed.

Does it work without internet?

Yes. Converting and scanning run entirely on your phone. Only the optional rate suggestion needs a connection.

How do I delete a rate?

Open the rate, tap the pencil, then Delete this rate. Deleting the app removes all saved rates.